Company information
030-6629500
info@cosi-fires.com
KVK: 30048988
BTW: NL001720211B01
Atoomweg 99
3542 AA, Utrecht Note: this is not a visiting address
Can I return my order free of charge?
Yes, you can return your order free of charge within 30 days.
In what condition should I return my order?
You should return your order with all accessories included and, if possible, in its original condition and packaging.
How does registering a return work?
After registering your return, you will receive an email with return instructions within 48 hours (on business days).
How much time do I have to send back my return?
After receiving the return instructions, you have 14 days to send the product back.
Where can I drop off my return?
Small shipments can be dropped off at a DHL service point near you. Larger shipments delivered by a specialized carrier will be collected from your home free of charge.
How do I return large products?
Large shipments are delivered by a specialized carrier and cannot be returned via DHL. You will need to contact the carrier yourself to schedule a collection appointment. Collection within the return period is free of charge. All necessary details are included in the return instructions.
When will I receive my refund?
After we have received your return shipment, the purchase amount is usually refunded within 14 days.
What if the product is damaged?
If the product is damaged or shows more signs of use than necessary to assess it, a reduction in value may be charged. Please pack your return carefully. More information can be found on this page
Yes, you can return your order free of charge within 30 days.
In what condition should I return my order?
You should return your order with all accessories included and, if possible, in its original condition and packaging.
How does registering a return work?
After registering your return, you will receive an email with return instructions within 48 hours (on business days).
How much time do I have to send back my return?
After receiving the return instructions, you have 14 days to send the product back.
Where can I drop off my return?
Small shipments can be dropped off at a DHL service point near you. Larger shipments delivered by a specialized carrier will be collected from your home free of charge.
How do I return large products?
Large shipments are delivered by a specialized carrier and cannot be returned via DHL. You will need to contact the carrier yourself to schedule a collection appointment. Collection within the return period is free of charge. All necessary details are included in the return instructions.
When will I receive my refund?
After we have received your return shipment, the purchase amount is usually refunded within 14 days.
What if the product is damaged?
If the product is damaged or shows more signs of use than necessary to assess it, a reduction in value may be charged. Please pack your return carefully. More information can be found on this page
www.cosi-fires.com uses cookies and similar technologies to analyse and improve the website. Would you like to know more? Then click here for our cookie policy. You can change your preferences at any time via this page.
Functional
Functional cookies store website visitors' preferences with the aim of increasing usability. Without these cookies, the website cannot work properly.
Analytical
Analytical cookies measure website visits, allowing the owner to improve his website. This is done by collecting and reporting data anonymously.
Tracking
Tracking cookies are used to build up a profile of the website visitor. They track users when they visit various websites. Based on this, owners can optimise the website or show adverts tailored to you.
Accept selectionAlleen noodzakelijke cookies accepteren
