Returns

Can I return my Cosi product for free?

Yes, you can return your order free of charge within 30 days.

In what condition should I return my product?

Please return the product with all accessories and, if possible, in its original condition and packaging.

How do I register my return?

Once you have registered your return, you will receive the return instructions by email within 48 hours on business days.
After that, you have 14 days to send the product back.

Where can I drop off my return?

Small parcels can be dropped off at a DHL ServicePoint.

How do I return large Cosi products?

Large products, such as fire tables and fire pillars, will be picked up free of charge at your home.
The information needed to schedule a pickup appointment is included in the return instructions.

Where can I find information about depreciation?

You can read more about this in the guidelines from WebwinkelKeur.

Register your return using the form below