FAQ

Did you place your order on a business day before 1:00 PM? Then your order will be shipped the same day. Orders placed after 1:00 PM will be processed and shipped on the next business day.

Orders of €50 or more are delivered free of charge. For orders under €50, shipping costs are €6.95.

In most cases, DHL delivers your package on the next business day.

Yes, once your order has been shipped, you will receive a track & trace code so you can follow your delivery.

Larger products such as fire tables and fire columns are delivered by a specialized carrier. The carrier will personally contact you to schedule a delivery appointment. Large shipments are usually delivered within 3 working days.

Yes, you can return your order free of charge within 30 days.

You should return your order with all accessories included and, if possible, in its original condition and packaging.

After registering your return, you will receive an email with return instructions within 48 hours (on business days).

After receiving the return instructions, you have 14 days to send the product back.

Small shipments can be dropped off at a DHL service point near you. Larger shipments delivered by a specialized carrier will be collected from your home free of charge.

Large shipments are delivered by a specialized carrier and cannot be returned via DHL. You will need to contact the carrier yourself to schedule a collection appointment. Collection within the return period is free of charge. All necessary details are included in the return instructions.

After we have received your return shipment, the purchase amount is usually refunded within 14 days.

If the product is damaged or shows more signs of use than necessary to assess it, a reduction in value may be charged. Please pack your return carefully. More information can be found on this page

You can pay using iDEAL | WERO, credit card, Bancontact or bank transfer. Choose the payment method that suits you best.

All payments are processed via Mollie Payments, allowing you to pay safely, reliably and directly through your own bank.

Yes, payment by bank transfer is available for all customers.

If you cancel or return your Cosi order, the purchase amount will be refunded within 14 days.

You are legally entitled to a two-year warranty. We stand behind our products and ensure they are delivered in top condition. If a defect occurs within this warranty period, we will provide repair or replacement free of charge.

By law, you are required to report the defect to us within two months after discovering it.

If the defect is covered under the warranty, we will provide repair or replacement free of charge.

If your order was damaged during transport, this is also covered by the warranty. Please contact us as soon as possible.

Sometimes things do not go exactly as planned. Do you have a complaint? We recommend that you first Inform us by sending an email to: info@cosi-fires.com

If the handling of your complaint does not lead to a solution, you can submit your dispute for mediation via WebwinkelKeur.